At GreenPawsAndPetals, we offer free shipping on all of our products. No matter what you order, it will be shipped to you free of charge.

Our standard shipping time is 3-5 business days. This means that you can expect to receive your order within this timeframe once it has been processed and shipped. Please note that our processing times may vary depending on the product and current demand.

We strive to make sure that all orders are processed and shipped as quickly as possible, so that you can start enjoying your sustainable pet products right away. If you have any questions or concerns about your order, please don’t hesitate to contact us.

We ship to all addresses in Mainland UK, and we use a reliable shipping carrier to ensure that your order arrives safely and on time. You will receive a tracking number once your order has been shipped, so that you can track its progress and know when to expect it.

Thank you for choosing GreenPawsAndPetals for your sustainable product needs. We are committed to providing high-quality, eco-friendly products at an affordable price, and we look forward to serving you.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund. Green Paws and Petals do not offer exchange items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 Business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only offer refunds for items.

Shipping returns

To return your product, please first contact us via email: [email protected]. As we stock from many different suppliers the returns addresses depend on the products being returned – we will provide you with the correct returns address for your items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.